Featured Projects
Restructuring of a government ministry – Executive contribution within a consulting alliance led by the main partner.
- Comprehensive organizational analysis of 9 main departments.
- Redesign of 230 government job descriptions.
- Design of an integrated operating model (Model Operating).
- Increase in employee satisfaction from 63% to 89% within one year.
Labor Sector Development Strategy – Indirect specialized participation within a strategic partnership.
- Roadmap for government work systems.
- Aligning goals with the Vision 2035 agenda.
- Training 71 government employees.
Governance and Transparency Program – Technical contribution with the executive partner.
- Development of a national governance regulation.
- Preparation of the Audit and Compliance Committee Charter.
- Training of 120 officials in 5 governorates.
Indirect participation in improving citizen experience in government services – Designing user journey maps and building a CRM system.
- Studying user behavior and expectations.
- Developing a customer relationship management system.
- Improving digital engagement by 70%.
Development of an institutional performance system in a national authority – Indirect contribution. Integration within a regional project.
- Comprehensive performance scorecard for 12 departments.
- Productivity indicators linked to incentives.
- Improvement in the quality of services provided by 41%.
Leadership empowerment at the Ministry of Public Service – Indirect contribution in implementing specialized units.
- Analysis of government competency gaps.
- Training of 80 officials.
- Establishment of a permanent leadership assessment center.
Digital transformation of a government service center – Indirect participation in designing and implementing digital operational systems.
- Automation of 37 government services.
- Development of a customer experience management system.
- Reducing service delivery time by 55%.
National Risk Management Strategy – Indirect participation in designing and gradually implementing the general framework.
- Development of an integrated Enterprise Risk Management (ERM) framework for the public sector.
- Development of business continuity policies for three ministries.
Contribution within a partners’ alliance in designing the governance framework for the non-profit sector – developing operational manuals and regulations.
- Preparation of financial and administrative governance regulations.
- Establishment of internal control units.
- Adoption of compliance and regulatory policies.